VA Capital is preparing to launch under VARA authorisation. Accounts are not yet open — register your interest and we'll notify you at launch.

Legal

Complaints Policy

1. How to complain

Write to invest@vacapital.ae with "Complaint" in the subject line, or call +971 4 000 0000.

2. Acknowledgement

We acknowledge within 2 business days and assign a Complaints Officer.

3. Investigation

We investigate fairly and impartially. We may request additional information.

4. Resolution

We aim to provide a final response within 30 calendar days.

5. Escalation

If you remain dissatisfied, you may escalate to the relevant regulator once VA Capital is authorised.

Capital is at risk. Fixed returns are contractual, not guarantees of profit. The value of digital assets can fall as well as rise. VARA licence in progress.